Booking Policies
Please review these policies before reserving your appointment so your visit can be relaxing, organized, and tailored to you.
Good skin starts with a smooth booking experience đź’—
APPOINTMENTS
A valid credit card is required to reserve your appointment. Please review the Cancellation & No-Show Fees section below for details on fees that may apply.
NEW CLIENTS
Please arrive 5 minutes early to complete any necessary forms and discuss your skin goals.
LATE ARRIVALS
If you arrive more than 10 minutes late, your service time may be shortened to avoid impacting other scheduled guests. Arrivals more than 10 minutes late may need to be rescheduled.
CANCELLATIONS / RESCHEDULING
Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Failure to cancel or reschedule within this timeframe, or failure to arrive for your scheduled appointment, may result in a fee charged to the authorized card on file, as outlined in the Cancellation & No-Show Fees policy below.
CANCELLATION & NO-SHOW FEES
Appointments canceled or rescheduled with less than 24 hours’ notice will incur a fee of 50% of the scheduled service price.
Clients who fail to arrive for their appointment without notice will also incur a fee of 50% of the scheduled service price.
These fees will be charged to the authorized card on file, subject to the booking platform’s payment authorization and processing requirements.
By booking an appointment, you acknowledge and agree to this policy.
HEALTH & SAFETY
Your safety is my priority. Please let me know about any allergies, medications, skin sensitivities, recent treatments, or health concerns before your appointment. If you’re currently under a physician’s care for any medical condition, please let me know prior to your service.
GUESTS
To maintain a relaxing environment, please limit additional guests unless previously approved.
Have a question before booking? Text Kealani or return to the treatment menu when you’re ready.